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- CUSTOMER FOCUS: At OZNAKLIYAT unconditional customer satisfaction is aimed and customer demands are determined in parallel with the developing technology.
- LEADERSHIP: Leadership is exhibited with “leadership attitude” not with an hierarchical title at OZNAKLIYAT. For the staff of OZNAKLIYAT, leadership attitude means to use initative in their own field and to improve the business results continously with full participation. Leaders establish the unity of purpose and target at OZNAKLIYAT.
- PARTICIPATION OF THE STAFF: The most significant principle of professionalism is the participation of each level of staff to the improvement of processes and service quality at OZNAKLIYAT. At OZNAKLIYAT, all staff embraces the corporate targets as their individual targets and that is an important part of OZNAKLIYAT company culture.
- PROCESS APPROACH: Activities and operations at OZNAKLIYAT are handled as a unity that effects the related and following operations. Each process is handled and managed within the contexts of inputs, outputs, consumed resources and productivity and profitability have become the main characteristics for those processes. Grouping and managing of operations and activities as process at OZNAKLIYAT allows to reach predetermined targets easily.
- SYSTEM APPROACH TO MANAGEMENT: Related processes are described and managed as system at OZNAKLIYAT and that key point contributes to reach the targets of the company successfully.
- CONTINUOUS IMPROVEMENT: OZNAKLIYAT targets to improve the processes and supporting services continuously and systematically that have been offered to the customers. Increasing of productivity and profitability, capacity of reaching targets and improving of total performance are provided through the participation of the related staff in a team spirit environment. Embrace of the continuous improvement of the processes and services become the most significant target to the staff of OZNAKLIYAT to reach success.
- DATA-BASED DECISION MAKING: Decisions made at OZNAKLIYAT are based on data analysis and information. Necessary information to make the right decision is collected from various resources and processed. Thanks to manage information allows “continunous learning” at OZNAKLIYAT. Company decisions and strategies at OZNAKLIYAT are based data as well as experiences. So, that makes the company decision more realistic and reliable.
- SUPPLIER CO-OPERATION: OZNAKLIYAT appreciates the strategical value of its suppliers. Relations developed with the suppliers take the mutual benefit principle to establish mid and long term plus value co-operation relations. OZNAKLIYAT holds an effective role in transparent communication, determining common targets, developing and improving services with the suppliers.
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